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FEMA to assist homeowners who may have Sandy claim related issues.

Published on | July 20, 2015

FEMA recently announced that it is attempting to help our community recover from the devastating effects of Superstorm Sandy. FEMA has launched a program to review claims to ensure that flood insurance policyholders receive all that they are due.

To accomplish this mission, FEMA is undertaking changes and improvements to the National Flood Insurance Program, and has instructed insurance companies writing flood policies to continue to improve their customer-centric approach.

Policyholders who incurred losses from October 27, 2012 through November 6, 2012 can now have their claims reviewed by contacting FEMA no later then September 15, 2015.

Here are a few ways you can have FEMA review your claims:

  • Calling toll-free at 866-337-4262.
  • Email by downloading an application online and submitting it to
  • Fax by downloading an application online and submitting it to 202-646-7970.
  • For individuals who are deaf, hard of hearing or have a speech disability using 711 or VRS, please call 1-866-337-4262.  For individuals using a TTY, please call 800-462-7585.

In addition, as part of these reforms, FEMA has launched an NFIP call center pilot program to better serve and support policyholders across the country with the servicing of their claims. Flood insurance claims can be complicated, and policyholders may have questions that can be quickly or easily answered by one’s insurance agent.

Policyholders who may have questions about their flood policy can call: